Returns & Refund

If for any reason the user is not satisfied with the order, he can withdraw the contract within 5 days of the delivery of the order, and be refunded of all sums paid meantime. However, user will be charged of the cost of the shipping.

In order to exercise the right to terminate the contract, User can, by any means, communicate his intention to D'Adélia, namely by email to the address or phone number +351 256823706, communicating its intention to terminate the contract, and for this purpose, the order number supplied with the order confirmation.

After receive the request for termination of the contract, D'Adélia will confirm to the User the resolution, and will send the coordinates for the return shipment, along with the RAN, making possible the return of the product. User should proceed with the return of the product within 5 days from the receipt of this email, otherwise the D'Adélia will not feel obliged to accept the termination of the contract.

If the goods are not received by D'Adélia during this 5 day period, User will be contacted by mail, within 72 hours, and it will be asked to demonstrate with documents that he proceeded with the return of the goods in the indicated period. If User does not demonstrate it, D'Adélia reserves the right not to accept the contract rescinded.

When making a return, User must be sure to clearly mark the return shipment as “returned goods” on any customs or postal forms and also on the outside of the package. The goods to be returned must be checked by the courier, when picking-up, so please do not close the box before it.

Additional duties, taxes and/or any additional charge(s) that User may have incurred, will not be refunded by D'Adélia. In case of return of the whole or part of the order D'Adélia will refund the amount that User has paid (excluding shipping charges).

The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Returns must be packaged in the D'Adélia box.

Refunds will be processed within 14 days after the receipt by D'Adélia, of the returned items and the respective quality control.

D'Adélia reserves the right to refuse returns that are unauthorised and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorised return is accepted, D'Adélia will deduct a 10% administrative/re-stocking fee from the refund.

D'Adélia will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address, at his own expense.

For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by PayPal or by bank transfer will be refunded to the original account. In the case of orders paid via Bank transfer, User must indicate to D'Adélia in writing, about the NIB/IBAN of his bank account, so that the amount can be refunded by wire transfer.

If for any reason the user is not satisfied with the order, he can also make an exchange of goods, within 5 days from receipt of order. In these cases D'Adélia will not add additional charges for shipping of the new item.

Articles may be exchanged when an article of the same reference is available in another color or another size. The exchange for items of another reference is not currently available. Once the exchange items are received and checked, the new items will be shipped immediately.

As in the exercise of right to terminate the contract, all additional duties, taxes or any additional charge that User may have, will not be refunded by D'Adélia in the case of exchanged items.

Returns of faulty items will only be accepted if the goods were faulty when delivered to the User. D'Adélia staff takes every effort to check all the goods thoroughly for any faults before shipping them.

D'Adélia reserves the right to request photographic support regarding defective or incorrect merchandise before authorising a return for full reimbursement of shipping and import fees. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. If User do not wishes to be sent a replacement, and opt for the refund of paid amounts, he should make this request clear when accessing its personal account on D'Adélia about the fault.

Requests of return of faulty goods must be made to D'Adélia within 7 days from the date of delivery. Refunds for faulty items will take place in a 30 days period after receiving the returned products.

In case D'Adélia cannot offer a replacement to the User, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.

All sales of Sale items (those displaying a reduced price) are final. No exchange or refund will be offered against Sale purchases and the Returns, Refunds and Exchanges conditions will not apply.